Customer Service

At Standard Change Maker, we are committed to protecting your privacy. We use the information we collect to assist us in processing orders. Please read on for more details about our privacy policy.

The Information We Collect: Standard Change Maker collects from you the necessary information, such as name, email address, address and payment information, to process orders.

We Do Not Share Your Personal Information: Standard Change Maker does not sell, trade, or rent your personal information to others. This information is for our private records only. We restrict access to your orders to those employees who need to know that information to provide products or services to you. Personal information is not available to any third party via our website or through other means.

Spam Email and Use of Email Addresses: We make every effort to minimize the amount of email correspondence you receive from us. We do not share or sell your email address to any third parties.

Use of Cookies: Standard Change Maker uses cookies to enhance your shopping and browsing experience and keep track of your order information. The cookies we use DO NOT store any personal information such as your e-mail address, street address or phone number.

Do you still have questions? If you have additional questions or wish to further discuss details of our privacy policy, please feel free to Contact Us.

Manufacturing:

These machines are manufactured in Indianapolis, Indiana.

Lead Time:

Since these machines are made specifically for each buyer's needs, lead time can vary. Basic machines, such as the MCM-100, MC-100, MC-200 usually ship in 3 to 4 business days. Customized Machines can take anywhere from a few days to a few weeks to get ready before shipping. The best way to determine lead time is to contact us, and we can find out from the factory about how long your machine is going to take to get ready.

Shipping Rates:

Shipping Rates vary from machine to machine. Smaller machines, such as the MCM-100 and MC-100 usually ship UPS. Larger machines ship freight truck, and the charge varies because of differing shipping locations and actual machine size. An estimated shipping rate has been applied to each machine. The shipping charge can be viewed by adding the machine to your cart. If you'd like to call or email, actual shipping may be less than the stated shipping charge. Liftgate charge is not included in the stated shipping. Machines ship out of Indianapolis, Indiana.

Warranty Policies Two Year Limited Product Warranty MC, BX and BCX Machine Series Standard Change-Makers, Inc. ("Manufacturer") warrants the machine (the "Product"), excluding any component(s) not manufactured by Standard Change-Makers, Inc (Third Party Products(s)), to be free from defects in material and workmanship if properly installed according to the Manufacturer's Installation Instructions and serviced and operated under normal conditions according to the Manufacturer's instructions. THE MANUFACTURER MAKES NO EXPRESS WARRANTIES WITH RESPECT TO, AND DISCLAIMS ANY IMPLIED WARRANTIES APPLICABLE TO, ANY THIRD PARTY PRODUCTS(S) INCORPORATED INTO THE PRODUCT INCLUDING WARRANTIES AGAINST INFRINGEMENT, WARRANTIES OF MERCHANTABILITY AND WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE. However, the manufacturer of Third Party Product(s) many have a warranty which is applicable to the owner of the product. Please contact the Manufacturer for additional warranty information regarding the Third Party Product(s).

No other promise or affirmation of fact concerning the Product and no other description, sample or model of the Product shall be construed as augmenting or supplementing this limited warranty, unless the additional warranty is in writing and signed by an authorized representative of Manufacturer. The warranty period commences on the date the Product is put into service ("Installation Date").

During the first twelve months after the Installation Date, Manufacturer shall repair or replace (without charge to owner) the Product, or any component or part thereof (except Third Party Product(s)), which is determined, in the sole discretion of the Manufacturer, to have defects in materials or workmanship prior to the Installation Date.

During the second twelve months after the Installation Date, Manufacturer shall repair or replace the Product, or any component or part thereof, (except Third Party Product(s)), which is determined, in the sole discretion of the Manufacturer, to have defects in materials or workmanship prior to the Installation Date. During the second twelve months, after the Installation Date, Manufacturer shall pay all costs for replacement parts, but the owner shall pay all labor costs.

MANUFACTURER SHALL ONLY BE OBLIGATED TO PERFORM WARRANTY WORK IF THE PRODUCT, OR ANY COMPONENT OR PART THEREOF, IS RETURNED TO MANUFACTURERS FACTORY, OR ONE OF ITS COMPANY-OWNED SERVICE CENTERS. TRANSPORTATION CHARGES SHALL BE PREPAID BY THE OWNER.

Each Product shipped from the factory contains Owner's Manuals. Before shipping a Product to Manufacturer or one of its company-owned service centers for warranty work, the owner shall be certain that the source of difficulty could not be corrected by performing one or more of the procedures described in the Owner's Manuals. If Manufacturer finds, in its sole discretion, that the difficulty could have been corrected by following a procedure in an Owner's Manual, MANUFACTURER RESERVES THE RIGHT TO MAKE THEIR REGULAR CHARGE FOR ANY WORK PERFORMED.

This limited warranty shall not apply to any Product which must be repaired or replaced because of normal wear, which has been subject to misuse, negligence, or accident, or which has been repaired or altered outside of Manufacturers factory, or one of its company-owned service centers, unless authorized by Manufacturer. Manufacturer shall not be liable for any loss, damage, or expense (including, without limitation, the loss of money caused by inadvertent machine dispense or by the use of counterfeit or bogus money) caused from or related in any way to the use of the Product or from any other cause.

No person, agent, dealer, or any other entity is authorized to give or alter any warranties on behalf of Manufacturer nor to assume for Manufacturer any other obligation or liability in connection with the Product. Manufacturer reserves the right to make design and/or operational changes to the Product without obligation to incorporate these changes in to the Product covered by this warranty.

THIS LIMITED WARRANTY IS VALID ONLY IF AN OWNER'S WARRANTY REGISTRATION CARD HAS BEEN FULLY AND PROPERLY COMPLETED AND IS ON FILE WITH THE MANUFACTURER. THIS LIMITED WARRANTY SUPERSEDES AND IS GIVEN IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES APPLICABLE TO THE PRODUCT, THE BILL ACCEPTOR OR BILL DISPENSER (WHETHER ARISING UNDER STATUTE, COMMON LAW, CONVENTION OR TREATY), INCLUDING WARRANTIES AGAINST INFRINGEMENT, WARRANTIES OF MERCHANTABILITY AND WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE. MANUFACTURER'S OBLIGATION TO REPAIR OR REPLACE ANY PRODUCT, OR ANY COMPONENT OR PART THEREOF, AS SET FORTH ABOVE SHALL BE IN LIEU OF ALL OTHER REMEDIES. IN NO EVENT SHALL MANUFACTURER BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.